Job Description

Job Description

Job Title: Bilingual Front Desk & Call Center Assistant

Location: Pasadena, CA
Pay Rate: $19.00/hour
Employment Type: Full-Time, Entry-Level

We are currently seeking a bilingual (Spanish-English) entry-level professional to join our front office and call center team.

• Front Desk Duties:

  • Greet and assist patients, visitors, and staff in a friendly and professional manner.
  • Answer and direct phone calls using a multi-line system.
  • Schedule appointments and manage calendars for clinical staff.
  • Maintain a clean and organized reception area.
  • Handle filing, scanning, and basic data entry.

• Call Center Support:

  • Respond to inbound calls from patients and caregivers regarding services, scheduling, and general inquiries.
  • Provide accurate information in both English and Spanish.
  • Document call details and follow up as needed.
  • Assist with outbound calls for appointment reminders and service follow-ups.

• Fluent in Spanish and English (spoken and written).
• High school diploma or equivalent.
• Strong communication and customer service skills.
• Basic computer proficiency (Microsoft Office, email, scheduling software).
• Ability to multitask and stay organized in a fast-paced environment.
• Prior experience in a medical office or call center is a plus, but not required.
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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