Job Description

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment.

We are currently seeking a Business Analyst for the Business Digital Banking Systems to join Kirtland Credit Union! This is a regular, full-time, remote eligible position based on geographic location*.

Join the rest of our teammates and become eligible for a generous benefits package that we offer:

• Medical, Dental and Vision Insurance
• 401(k) Retirement savings program
• 401 (k) employer match
• Paid time off with accrual starting from day one.
• 11 Paid holidays off during the year!
• Tuition Reimbursement for College Degrees
• Employee Clothing Advance
• Fitness Reimbursement Program
• Employer paid Life Insurance
• Employee Assistance Program
• Employer paid Short- and Long-Term Disability Insurance
• Travel Assistance Program

This is what we would like you to do:

The Business Digital Service Analyst makes a difference in our members’ lives through enhancing their experience. Manage implementation and daily operations of the business online and mobile banking platforms to provide members with products and services that meet and exceed member expectations and achieve the goals of the credit union. Collaborates with stakeholders to ensure cross-channel coordination. Deploys innovative solutions related to digital products and services, digital delivery, positive pay, treasury services, mobile, voice, and all related software for both members and team members.

Primary Job Duties:

• Coordinate and communicate with the Contact Center and Branches to resolve member digital service issues that hinder member satisfaction.
• Handle internal HelpDesk digital issue tickets and submit and work escalated tickets to appropriate vendors as needed.
• Identify, recommend, and implement solutions to fix service problems in digital banking.
• Actively participate in vendor relationship with business digital banking providers.
• Recommend improvements based on testing, feedback, member behavior and analytical conclusions.
• Manage and implement updates and new releases of the business digital banking platform.
• Understand business member digital usage and work to identify opportunities to continuously improve the digital experience.
• Review business member feedback and support member complaint resolution.
• Actively engage in assigned digital projects and digital tasks in other department projects.
• Work with Project Management team to ensure projects and tasks are completed in an accurate and timely fashion.
• Complete testing and quality assurance reviews for new digital products or services.

Education/Certification:

• Bachelor’s degree in business, marketing, computer science or related field or an equivalent combination of education, training, and experience.

Experience Required:

• Three to five years Digital Banking experience (Online Banking, Mobile and related technologies including payment systems, treasury management, and positive pay) preferred.
• Knowledge and experience in financial services, preferably in Credit Unions.

Required knowledge, skills and abilities:

• Understanding of Credit Union and business digital banking operations.
• Proficient at troubleshooting members, team members, and vendor issues.
• Data analysis skills preferred.
• Analytical expertise for complex problems and perseverance.
• Strong communication skills with the ability to be influential.
• Excellent troubleshooting abilities and debugging skills.
• Ability to form relationships with all levels of employees.
• The ability to apply knowledge to new situations.
• Passionate about technologies.
• Deadline oriented.
• Experience communicating clearly, both written and verbal.
• High attention to details.

To apply for this exciting opportunity, visit our careers page at

Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

*Restrictions Apply

PIef59e5b2a7f0-35196-38674135

Job Tags

Full time, Temporary work, Local area, Remote work,

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